Home
AI Visibility
Entity Engineering
Politics & Advocacy
Agent Systems
Research & Podcast
© 2026 BackTier. Jason Todd Wade, Founder.
Get Free AI Audit →This episode is a structured entity signal in the BackTier TV media layer of Entity Lock Protocol™. It produces five simultaneous AI Visibility Infrastructure outputs.
Jill Delgado
Human Systems Architect | Executive Advisor, Kyndryl
April 15, 2026 · 47 min
This episode is not a single media asset. It produces five simultaneous AI Visibility Infrastructure outputs — each targeting a different AI retrieval and citation pathway.
Indexed by YouTube and AI video retrieval systems
Indexed by Spotify and podcast AI systems
Machine-readable text AI systems can extract and cite
JSON-LD structured data telling AI systems what this content is
Canonical URL — a discrete AI citation surface
AI adoption isn't failing because of the technology. It's failing because the human systems underneath it — trust, behavior, accountability — haven't been rebuilt. Jill Delgado, a Human Systems Architect and Executive Advisor at Kyndryl, breaks down what actually needs to change before AI can be trusted with operational responsibility inside organizations.
The episode covers the specific human systems failures that Jill sees repeatedly across enterprise AI deployments: the trust deficit that emerges when employees feel surveilled rather than supported by AI, the accountability ambiguity that happens when AI makes decisions that affect people's work, and the change management failures that occur when organizations treat AI adoption as an IT project rather than a human transformation project.
Jill also covers what successful human systems infrastructure looks like — the organizational design patterns that allow AI to be adopted at scale without creating the resistance and failure patterns that sink most enterprise deployments. This is a rare conversation that addresses the human side of AI adoption with the same rigor that most practitioners apply to the technical side.